Return and Replacement Policy for Govind Madhav Herbal Tea Sale

At Govind Madhav Herbal Tea, we are committed to ensuring our customers are completely satisfied with their purchases. This Return and Replacement Policy outlines the terms and conditions for returning or replacing herbal tea products purchased from us.

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1. Eligibility for Returns and Replacements

• Products must be returned within 30 days of the purchase date.
• Only unopened, unused, and undamaged products in their original packaging are eligible for returns or replacements.
• Products that have been opened, partially used, or damaged by the customer are not eligible.
• Proof of purchase, such as a receipt or order confirmation, must be provided.

2. Non-Returnable Items

• Customized or personalized herbal tea blends.
• Items marked as "final sale" or "non-returnable" at the time of purchase.

3. Return Process

• Contact our customer service team at govindmadhavtea@gmail.com to initiate a return.
• Provide details of the purchase and the reason for the return.
• Our team will provide a Return Merchandise Authorization (RMA) number and instructions for sending the product back.
• Customers are responsible for the shipping costs of returned items unless the return is due to a mistake on our part (e.g., wrong product sent, damaged item).

4. Replacement Policy

• If a product arrives damaged or defective, please notify us within 7 days of delivery.
• We will replace the product at no additional cost or issue a refund if a replacement is not possible.
• Photographic evidence of the damaged or defective product may be required.

5. Refunds

• Refunds will be processed within 7-10 business days after the returned product is received and inspected.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

6. Contact Us If you have any questions or concerns about this policy, please reach out to us:

Email: govindmadhavtea@gmail.com
Phone: +91-9717055006, +91-9891386194 Govind Madhav Herbal Tea B-29-30, Hari Nagar, New Delhi, 110064 India